Retail Associate

Hiring contact

Store Manager

Department

Merchandise

Exempt/Non-Exempt

Non-Exempt

Job Overview

Responsible for generating revenue by demonstrating product knowledge, suggestive selling and conducting sales transactions with guests in a variety of indoor and open-air locations by performing the following duties:

Position Description

  • Greets guests with a smile in a professional, friendly and courteous manner.
  • Possesses full knowledge of all retail products and provides an interactive guest experience through the utilization of suggestive sales techniques and product demonstrations in a positive and outgoing manner.
  • Exceeds guest expectations by engaging with each individually to provide a personalized shopping experience.
  • Folds, wraps and bags merchandise.
  • Processes merchandise sales and returns by operating point-of-sale system and handling large amounts of currency including cash, credit card transactions, travelers’ checks, vouchers and discounts with high efficiency and accuracy.
  • Practices proper cash handling procedures by utilizing the point-of-sale system, properly organizes money, and counts change back to guests.
  • Following appropriate checkout procedures including verifying starting cash bank and balancing out at the end of shift.
  • Stocks, replenishes and retrieves merchandise and supplies.
  • Ensures all merchandise is ticketed and correctly priced and takes accurate markdowns.
  • Achieves or exceeds sales goals provided by General Merchandise Manager/Merchandise Store Manager.
  • Maintains sales floor appearance standards by cleaning floor surface and dusting counters and displays by using appropriate tools.
  • Completes all opening, running and closing duties as assigned.
  • Assists in loss prevention by practicing proper security safe guards as outlined during training.
  • Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
  • Notifies manager/supervisor of low inventory and recommends new inventory; communicates opportunities and concerns.
  • Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
  • Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
  • Adheres to all company policies and procedures as established in the Staff Member Handbook.

Skills and Experience

One year experience in guest service or working in some aspect of the retail industry preferred; or equivalent combination of education and experience.